We appreciate 24 hours notice for all cancellations but understand sometimes this is not possible, so we ask you to cancel no later than 2 hours prior to your appointment. If you do not cancel within this timeframe, we reserve the right to charge a private fee to cover the clinician’s time. This fee does not attract a Medicare rebate and, in some instances, may need to be paid prior to further appointments being booked.

EFP welcomes new patients.

We practice holistic based health care and our focus is always treating patients with empathy, respect and offering the highest quality care to you and your family.

To book a new patient appointment at EFP we require a deposit to be left at the time of booking. Please note this is a non-refundable deposit.

We will collect basic information before your initial consultation. You will be required to complete a new patient form; there are a couple of ways this can be done:

1. By presenting 30 minutes prior to your appointment.
2. We can email the forms to you. Fill them in and email them back or bring them to your appointment.
3. Downloading the form by clicking on this link – New patient forms
4. You can call into our practice prior to your appointment, take them home, and bring them back for your appointment.

At your initial consultation, you will see one of our Practice Nurses first. They will complete the initial registration and ask for any other medical information that will assist the GP to have a more thorough understanding of your health so far. Your GP consultation will then follow.

At the end of your consultation, the GP may ask to access a copy of your medical history from your previous GP. This transfer of medical files is common when changing care to another practice and is essential for keeping your medical history together. Our reception staff will assist you in this process.

• New Patient Information Form
• Workers Compensation New Claim Form
• Iron Infusion Form
• EFP Privacy Policy Complete

Telephone is the main instrument we use for communication. This communication tool is one of our primary methods of contact with which to receive information and disclose information to patients and third-party services. We pride ourselves on our telephone manner, politeness and caring attitude and expect no less from those phoning in.

To be respectful of a patient’s time with their GP, calls are not put through while a consultation is in progress. Reception may ask some pertinent questions to ascertain the urgency of the call and dependent on the outcome will determine who best to refer the call to. For all non-urgent communication the message will be marked to the attention of the relevant clinician and we will strive to have a response within 48 hours.

All new patients are issued with our communication policy and it is included in our waiting room slideshow. Each time you present to our practice your details will be checked. This is not to inconvenience you but to confirm the details held on our database. We also expect patients to share the responsibility when it comes to keeping the practice informed of any changes to their details.

If you originally chose not to be contacted via email or sms but change your mind, you will need to complete a new “consent to email or sms” form before we will communicate with you via the chosen platform.

Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS).

We offer interpreter services for those patients whose first language is not English. We extract this data from our initial information collection and a note is entered on patient’s file. Reception will initiate the interpreter booking for the patient’s appointment, however dependent on the time of the booking, this may not always be an option.

Communication with patients via electronic means is conducted with appropriate regard to The Privacy Act 1988.

Our Doctors offer a prescription service with 2 very strict provisions*:
1. The requested medication must be have been previously prescribed
2. You must have had an appointment with one of our GP’s within the last 3 months.

This request may incur a private fee, please discuss with reception.

* If both of these provisions are not met you will require an appointment.

You may request a repeat referral without seeing your GP if
1. You have been seen by a GP in this practice in the last 3 months &
2. It is for an ongoing medical concern to the same Specialist (New concerns require a face to face appointment)

* If both of these provisions are not met you will require an appointment

This request may incur a private fee, please discuss with reception.

To obtain results, you must make a follow-up appointment with your GP. Please note this is not a bulk billed appointment.

A time frame will be given to you for the return of your results to us; you may either make the follow-up appointment on the day of your consultation or call the practice at a later date.

In some instances, a Practice Nurse may be able to answer a question regarding these results, however, this will not be a full consultation and they may direct you to follow up with your GP.

This is a critical part of our responsibility with regard to all patients healthcare. We have an established privacy policy and are bound by the provisions of the Privacy Act 1988, relating to your healthcare. As such, we have appropriate measures in place for the safe destruction of your personal health information. A copy of our full policy can be obtained from reception or by clicking HERE.

Our GP’s do their best to keep to the appointment schedule, however, sometimes circumstances out of their control may cause a delay and this means your consultation may be later than you booked. We do our very best to keep patients informed if this has happened and we always call in advance to notify you if an extended delay is expected. Our entire staff appreciates our patients understanding in these instances.

We are committed to providing preventive healthcare. As such, patients will be asked to opt-in/out of receiving SMS & other methods of reminders.

Patients are entitled to request access to their file. This is done in writing, addressed to the Practice Manager. A response will be forthcoming within 7 days.

Patients have a right to complain or give feedback, and where possible, patients and others are encouraged to raise any concerns directly with the practice manager. We’re committed to ensuring patients feel confident that any feedback or complaint will be handled appropriately. Some complaints can be responded to and resolved at the time the patient or others, such as carers, relatives, friends, or other consumers, make them known to our practice manager. Other more in-depth complaints will go through our internal process and may take up to 14 days for an outcome. This outcome will go directly to the complainant.

If the complainant is not satisfied with the outcome after due process, they may seek further advice from the HCCC.

Click HERE to access our Privacy Policy. Alternatively please request a copy from our friendly reception staff.

Lyrebird generates dictated transcription directly into your patient file. This speech-to-text software is performed exclusively in Australia, ensuring we comply with domestic data protection laws.

We do require patient consent to use this method of scribe in consultation; however, it is not compulsory, and patients may choose to decline this service. If you decline, your clinician will continue manually typing your consultation notes by hand. You can find more information on Lyrebird by clicking this link https://www.lyrebirdhealth.com/au/patient